A structured review of one claims workflow for US TPAs, MGAs and independent adjusting firms. You get a written diagnosis of where leakage, rework and delay sit in your process — and what to do about it. $2,000, delivered within seven days. Work is performed remotely from the United Kingdom.
A 60-minute call where you take me through one claims workflow end to end: intake, allocation, evidence gathering, reserving, escalation, payment. I ask the questions a claims handler would ask, because that is the job I did.
A report identifying where value leaks from that workflow — rework loops, unclear handoffs, escalation bottlenecks, decisions made without the evidence to support them — ranked by cost impact, with a specific recommendation for each.
Each recommendation states what to change, who it affects, and roughly what it takes to implement. Two follow-up calls within 30 days are included.
Daniel King. Three years handling motor claims escalations and payment review at Direct Line Group, one of the UK's largest motor insurers, at around 200 claims a week. Now working in international medical assistance case management. MBCS and RITTech registered with BCS, the Chartered Institute for IT. I also built Indemnexa, a claims decision-support prototype — the same thinking applied to software.
A short call to work out whether the review would tell you anything you do not already know. If it would not, I will say so.