Indemnexa by Serve

Claims decision support that keeps the handler in charge.

Indemnexa assesses motor claims against a fixed, inspectable set of rules, shows the handler exactly why each finding was raised, and records every accept and override in an append-only audit log. Nothing is resolved without a human decision.

Explainable assessment

Eight deterministic rules over claim data. Every finding names the field it came from and quotes the claim's actual values. Confidence reflects data completeness, not a claim of accuracy.

Human decision on every recommendation

Handlers accept or override each assessment. Overrides require a reason category and a written explanation, and high-risk overrides are held for a second reviewer's approval.

Append-only audit trail

Assessments, decisions, approvals and status changes are logged with actor and timestamp, filterable by claim and event type, and exportable to CSV.